Sending My Switch to Nintendo for Repairs

This is a summary of my experience sending my Switch to Nintendo for repairs, along with the full timeline of the process. My Nintendo Switch was originally purchased at launch, back in March 2017. But starting sometime in 2022, my system would occasionally overheat and shut itself down as a safety precaution. This is the error message I got:

The console is getting too hot and needs to cool down. It will now enter sleep mode.
Screenshot courtesy of Nintendo Thumb.

At the time, there were rumors of a possible Switch Pro coming out. And I hoped I could just wait it out, eventually buying the Pro system and transfer my data to it, rather than paying for a repair. In the meantime, I tried to play shorter sessions, and I would actually point a fan at the system to prevent it from overheating. That seemed to help, as I avoided the shutdown errors for a while…except for the odd times I forgot to turn on the fan.

Image of a fan.

But in the last few months (early 2024), the problem seemed to get worse. The Switch would overheat after shorter sessions, or even when the fan was blowing on it. Also, it started making some buzzing/beeping noises that sounded concerning. With no Switch Pro or Switch 2 imminent, I decided that I should finally bite the bullet and get the Switch repaired.

I contacted Nintendo on Friday, April 5. They agreed that it sounded like a problem with the system fan, and I agreed to send it in for repairs. It cost $99.99, plus shipping and tax, so it wasn’t cheap. But new Switch systems are (shockingly) still $300, despite the system being seven years old at this point. I printed out the UPS label Nintendo sent me, and I prepared the Switch for shipment. Since it was the weekend, I waited until Monday, April 8 to ship the system.

I know some of you may be wondering how long the entire process took, so I’m going to give you the full timeline.

Repair Timeline

  • Friday, April 5: I contacted Nintendo, gave them my payment info, and printed out the UPS label they sent me.
  • Monday, April 8: I dropped the package into a UPS drop box.
  • Wednesday, April 10: Nintendo received my Switch.
  • Thursday, April 11: Nintendo e-mailed to say my repair is in service.
  • Tuesday, April 16: Nintendo e-mailed to say my account was being deregistered?! That didn’t sound encouraging. ๐Ÿ˜ฑ
During the repair inspection process, any accounts with this device set as their primary device were deregistered. When you receive your repaired system, please link your Nintendo Account and launch the Nintendo eShop with the account you want to register again. This will automatically register the device as your primary console. You can then proceed with redownloading any previously purchased content and access any stored save progress from the cloud if you have the Nintendo Switch Online service. 

That same day, they also sent an e-mail telling me I’d have to restore my Animal Crossing: New Horizons island once my system arrives.

Since island backup was enabled on your original console, your islandโ€™s save data for Animal Crossing: New Horizons has been backed up to the server. Once your repaired console arrives, use your Nintendo Account to restore the save data. This will allow you and other users on your console to continue playing Animal Crossing: New Horizons.
  • Wednesday, April 17: Nintendo shipped the system back to me.
  • Saturday, April 20: My system arrives. Yay!

So in my case, the entire process took about two weeks. Of course, your results may vary, but that should give you a general idea of what to expect.

Nintendo Switch logo.

Getting the Switch Back

When I got the system back, an included note indicated that all my information/data was already on the system, so that was a relief. Of course, I still checked to make sure. My purchased games, my save data, my friend roster, my play time totals, and my Animal Crossing island were all safe and intact.

Even though I had cloud saves for everything just in case (as a Nintendo Switch Online customer), it was still a relief to see I didn’t need to go through the hassle of re-downloading anything. (Especially after those e-mails they sent!) Thanks, Nintendo! ๐Ÿ˜ฎโ€๐Ÿ’จ

The only thing that was slightly concerning was that every time I opened a game, I got a message saying “Checking if the software can be played…”

Checking if the software can be played...

However, that was resolved simply by starting up the eShop, which apparently registers the Switch as my primary console. And after that, I didn’t get that message any more with my games. (Except with the apps that require Nintendo Switch Online, like the NES/SNES apps, but I think that’s normal.)

At any rate, it’s good to have my Switch back. I really missed playing Animal Crossing: New Horizons and The Legend of Zelda: Tears of the Kingdom! And it’s nice to not have to turn on my fan every time I play. ๐Ÿ˜† If you have any questions about sending in a Switch for the repair, just let me know in the comments!

TotK #13 – Spirit Temple

I returned to Hateno Village to complete some more side quests, including one where I had to sneak around to see where Cece (the fashion designer) would go late at night. Except that I went about it the wrong way, and she threw me out. ๐Ÿ˜†

Cece, shocked: Wh-whaaat?!

My next attempt was successful, though. The side quest reminded me of some of the quests in Majora’s Mask, where you also had to follow people to see what they did at certain times. Anyway, I completed the steps required to begin the mayoral election between Cece and Reede. But thanks to Sophie’s help (and the snooping work I did already), they agreed to cancel the election and just work together.

The villagers cheer in response to the candidates deciding to work together.

Back in Kakariko Village, I told Paya the latest developments (regarding Zelda, not the Hateno electon), and she finally let me explore the floating Ring Ruin. I found a stone slab inside and took a photo, then I showed it to Paya and Tauro, who deciphered it. The carvings let me know where I need to look next for the other sage, in Faron.

Tauro: We've landed a real catch here!
You should donate it to Blathers at the museum! Oh wait.

But of course, I did more exploring first. While looking for more lightroots in the Depths, I was surprised to find a dragon down there! But I hitched a ride on it to quickly reach another lightroot.

Taking a ride on a dragon down in the Depths.

I ran into a “researcher” who had an odd question for me.

Researcher: What do you hate more? Things that are burny or things that are freezy?

It actually reminded me of Jingle from the early Animal Crossing games. ๐Ÿ˜†๐Ÿ˜†๐Ÿ˜†

Jingle: Say, which do you like better: things you step on or things you lean on?

But it wasn’t actually Jingle. In fact, it wasn’t even a researcher. It was a Yiga Clan warrior (of course), trying to kill me. After I (easily) defeated him, I found a schema stone nearby for a bridge! I can now build bridges with Autobuild now! That is so helpful! But because the bridge is so big, it is a bit unwieldy and tricky to move around if you’re not in a large open space.

Eventually, I made my way to the Faron region to advance the story. I spoke with Calip at the new base of operations, and he sent me off to inspect some nearby Zonai Ruins. With Tauro’s help, I learned I had to search near a dragon-shaped river for parts of a special outfit depicted on a mural. The outfit was a charged outfit, so apparently Link put them on his credit card. ๐Ÿ˜‰

Link opens a treasure chest and receives a Charged Shirt.

Once I completed my tasks there, a new chain of sky islands was revealed. I stormed my way up there and bolted from island to island. At the end, I found a relic that led me back to the surface, and then into the Depths. I don’t want to spoil too much, but I’ll just say that the missing sage Mineru communicated with me, and I had to assemble a construct by visiting four separate storehouses.

Once I completed the task, I was instructed to visit a site to the south. That site turned out to be the Spirit Temple, which I visited before (but couldn’t enter). Mineru’s presence unlocked the way, and I fought a boss there. Surprisingly, it wasn’t a proper temple like the other previous ones. But defeating the boss led to Mineru’s secret stone. Mineru gave me her power, so I can use her construct at any time! Mineru’s story break also confirmed what I thought happened to Zelda.

After seeing that I only needed one more geoglyph, I consulted my photo of the geoglyph locations from the Forgotten Temple. I saw that the missing one was near the Tabantha Frontier, so I headed there. But while chasing down a Korok (one that kept warping to new locations), I was lured into a fight with a Flame Gleeok!

Fighting a Flame Gleeok in The Legend of Zelda: Tears of the Kingdom.

Even though Mineru’s construct wasn’t as helpful as I hoped, I kept fighting and I ultimately defeated the Gleeok! It took me ten minutes, but I was glad to finally beat one of those things.

After that, I looked around and found the final geoglyph. Impa and Cado were there, and I activated the vision. After watching it, a dragon tear created a new vision, and I rushed to it. This final vision wrapped up the story and explained a lot of things…including the game’s subtitle. It’s sad, but I really have to say I like the plot of this game. It’s a lot more interesting than what we get in most Zelda games, in my opinion.

I next investigated reports of a psychic chicken, known as the All-Clucking Cucco.

Cucco: *cluck* *cluck* So...

He had two tests for me to perform. And once I was done, he revealed himself to be…well, a fraud. When I was done, uh, wrapping up the story, Penn dropped in. He told me this was the last story he needed my help with! It’s suddenly sinking in how far I’m progressing in the game, and it feels a bit sad to wrap up my side gig as a reporter. But of course, I know there’s still much more to be done in the game. And I also earned the remaining piece of the froggy suit to climb wet surfaces.

When I returned to Lookout Landing, Purah confirmed that I’m pretty much ready to fight the final battle. I need to look in the Depths to figure out my next steps. But of course, I’m not quite ready for that.

This seems like a good place to wrap up this entry. My play time is currently at 175 hours, and here are my latest stats:

My Zelda TotK stats as of early March 2024.

My shrine count is up to 95 (from 87 last time), my lightroots are up to 65 (from 53), and my Korok seed count is 160 (up from 146). My Hyrule Compendium progress is as follows:

  • Creatures: 78/92
  • Monsters: 101/110 (up from 98 last time)
  • Materials: 110/126 (up from 106)
  • Equipment: 127/175 (up from 125)
  • Treasure: 6/6

Until next time, I’ll leave you with the wise words of this insane traveler. ๐Ÿ˜›

Traveler: Beg the banana's forgiveness!

TotK #12 – Underpants, Master Sword

Getting the Hero’s Path mode has really changed the way I’m playing The Legend of Zelda: Tears of the Kingdom. It makes it easy to see places I haven’t been yet. To fill in one of those blank areas on my map, I crossed Floria Bridge and made my first visit to Lakeside Stable.

Near there, I met the new animal species called Dondons, who were supposedly discovered by Zelda herself! But then again, not everything you hearโ€”or seeโ€”about Zelda is true, as you quickly discover in this game.

Three Dondons grazing.
Supposedly, they poop gems. Dirty gems.

I made my way back up to Zora’s Domain, and I completed a few more side quests I missed earlier in the game. I also found the climbing boots while exploring, and I now have the full set of climbing gear. That’s one of the most helpful outfits in the game, at least when it comes to exploring. ๐Ÿง—

Climbing Boots

And just because I thought this was funny, here’s a screenshot of a blue boss Bokoblin getting electrocuted. You love to see it. ๐Ÿ˜†

A blue boss Bokoblin getting shocked near Zora's Domain.

From there, I stopped by Tarrey Town and tried out a new driving race course! It was pretty fun!

Driving in the Tarrey Town Race.

My next destination was the Eldin region, mainly because Impa keeps mentioning the Eldin geoglyph every time I see her. I first made a stop in Goron City, because I never bought the whole flamebreaker suit when I was here earlier in the game (only the armor, not the boots or helmet). And I wanted the whole suit so I could explore some of those hot caves without needing to rely on fireproof elixirs.

While working on a side adventure in the area, someone commented on the absence of my Master Sword. It was a fair point.

Toren: By the way, Link, I couldn't help but notice you don't seem to be carrying that famed sword of yours.

I have not yet been to the Lost Woods in this game, but I decided to head there after I was done in the Eldin region. But first, I found myself at the Foothill Stable, where a woman said something very odd to me.

Gaile: Hmm... You're not walking around in nothing but undershorts...
Uh, neither are you. What’s your point?

Apparently, a bunch of guys misheard something Zelda once said, and they thought they had to train for battle in their underpants?

Jasz, misquoting Zelda: and then explore in underpants!

I’m not sure I believe that story, but my task was to help them in battle. And of course, I had to strip to my underpants as well.

Link fighting monster forces in underpants.

Zelda games can be weird sometimes. But I completed the task, got dressed, and continued on my journey. After completing a few shrines, I spotted the geoglyph in the area and viewed the intriguing memory it unlocked.

I then headed to the Lost Woods for the first time. I had avoided it for a while, because the journey into the fog in Breath of the Wild was so tedious and annoying. But I was hoping it would be better this time around. I soon learned that I couldn’t get into the Lost Woods the normal way; something was wrong and I had to take an indirect route to get to the root of the problem.

Once I made my way to the Korok Forest, I spoke with the Great Deku Tree. Unfortunately, the Master Sword was not here in the Lost Woods. However, he could sense its location, and he gave me an idea of where I could find it. After completing a few shrines in the woods, I chased the sword down. Fortunately, I had enough stamina to retrieve it!

Link holds the Master Sword, at last.

I’m not going to spoil the storyline behind this, but if this means what I think it means, then WOW. The last memory I retrieved hinted at something, and it seems to have come true. It’s pretty shocking, if you ask me, although I still have some questions about how this all works. ๐Ÿ˜› I imagine they’ll be answered later in the game, or in the ending.

I guess I’ve been lucky to avoid story spoilers myself, but this is getting interesting now! And most importantly, I finally have the Master Sword! ๐Ÿ™‚

This seemed like a good spot to wrap up this entry. My play time is currently at 155 hours, and my stats are as follows:

My Zelda TotK stats as of February 2024.

My shrine count is up to 87 (from 73), my lightroots are up to 53 (from 40), and my Korok seed count is up to 146 (from 124). And here is my latest Hyrule Compendium progress:

  • Creatures: 78/92 (up from 72)
  • Monsters: 98/110 (up from 94)
  • Materials: 106/126
  • Equipment: 125/175 (up from 119)
  • Treasure: 6/6

See you all next time!